Reseller Account Management in RemarkablePanel

RemarkablePanel supports a multi-tier reseller hierarchy. You (the server admin) create resellers; resellers create customers; customers manage their own websites.

Create a customer account

Go to Customers → Add Customer.

Enter the customer's name and email address.

Set a password or use the generator.

Assign a plan: this defines their total resource quota (disk, bandwidth, sites, mailboxes).

Click Add Customer.

The customer receives an email invitation to log into their panel. They see only their own websites and data.

Customer plans

Plans define what resources a customer can use. Create plans under Plans → Add Plan:

Setting	Example
Disk space	10 GB
Bandwidth	100 GB/month
Websites	5
Mailboxes	20
Databases	10
Subdomains	20

Assign plans when creating customers or change them later from the customer’s profile.

Reseller accounts

Resellers are accounts that can create their own customers and manage their own client base. They have their own dashboard and panel URL.

Create a reseller

Go to Resellers → Add Reseller.

Enter name, email, and password.

Set a reseller plan: defines the total resources the reseller can distribute across their customers.

Click Add Reseller.

The reseller gets their own admin panel where they can create customers, add websites, and manage email: all within the quota you set.

View and manage customer accounts

Customers → list: shows all customers with disk usage, number of sites, and status.

Click any customer to:

• View their websites and mailboxes
• Modify their plan
• Log into their account (admin override: no password needed)
• Suspend or delete the account

Suspending an account

Suspension disables website access and email sending while preserving all data:

1. Customers → click customer → Suspend
2. Confirm

The customer’s websites return an error page. Email is blocked. Reactivate by clicking Unsuspend.

Log in as any customer

As admin you can log into any customer’s panel without knowing their password:

1. Customers → click customer → Log In
2. You’re now in that customer’s panel view
3. Click Return to Admin to exit

Usage monitoring

Customers list shows disk usage and bandwidth per account. Click any customer for a detailed breakdown by website.

Set up usage alerts under Settings → Notifications to receive email when accounts approach their quota limits.