Provisioning Your First Server

What happens after you order a Cloud Cube, how to find your credentials, and the first things to do when your server is ready.

This guide covers what happens after you order a Cloud Cube, where to find your credentials, and the first steps to take when your server is ready.

What happens after you order

Payment is processed: you receive an order confirmation email immediately
Server is provisioned: our automation creates your VM, installs the OS, installs your chosen control panel, and configures the managed services (firewall, antispam, backups)
Welcome email is sent: typically within 2-5 minutes of payment. Contains everything you need to log in
Monitoring starts: your server appears in our monitoring system and is watched from minute one

The welcome email comes from `support@remarkablecloud.com`. If it hasn't arrived after 10 minutes, check your spam folder or log into the client area: your server IP and credentials are also available there under **Services → your server**.

Finding your credentials

Your welcome email contains:

Item	What it is
Server IP	The public IP address of your Cloud Cube
Root password	SSH root login password
Control panel URL	Link to cPanel, DirectAdmin, RemarkablePanel, etc.
Control panel credentials	Username and password for the panel
Hostname	Your server’s default hostname

You can also find all of this in your client area: Services → My Services → click your Cloud Cube → service details.

Logging in via SSH

ssh root@YOUR_SERVER_IP

Enter your root password when prompted. On first login you’ll see the server’s message of the day (MOTD) with basic system information.

Password-based SSH is convenient but less secure. After logging in, add your public key to `/root/.ssh/authorized_keys` and disable password authentication in `/etc/ssh/sshd_config` (`PasswordAuthentication no`). This eliminates brute-force risk entirely.

First things to do

Change the root password: if you haven't already, run passwd to set a strong root password and store it in a password manager.

Verify services are running: in cPanel/WHM go to Server Status → Service Status. All services should be green.

Log into your control panel: use the URL from your welcome email. Complete the initial setup wizard if one appears.

Set your hostname: in WHM go to Server Configuration → Change Hostname and set a proper FQDN like server1.yourdomain.com.

Verify backups: open JetBackup (WHM → Plugins → JetBackup) and confirm a backup destination is configured and a job is scheduled.

Point your domain: update your domain's DNS to point at your server IP. See the DNS setup guide.

Server specifications

To see your server’s resources at any time:

# CPU info
nproc && cat /proc/cpuinfo | grep "model name" | head -1

# RAM
free -h

# Disk
df -h /

# OS version
cat /etc/os-release

Or from your control panel: WHM → Server Status → Server Information gives a full overview.

Checking included features

All Cloud Cubes come pre-configured with:

# Verify Imunify360 is running
systemctl status imunify360

# Verify LiteSpeed (if applicable)
systemctl status lsws

# Verify mail relay
exim -bp | head -5

If anything looks off, open a support ticket: our team will check the configuration.

Next steps

Still stuck? Ask a human, we answer in minutes.