Free Server Migration

RemarkableCloud migrates your existing server from any provider at no cost. This includes all websites, databases, email accounts, DNS zones, and server configuration. This guide explains what to expect.

What we migrate

Item	Migrated
cPanel / WHM accounts (files, databases, email)	Yes
DirectAdmin accounts	Yes
Plesk subscriptions	Yes
Bare Linux server (custom configs)	Yes: manual migration
WordPress sites	Yes
Databases (MySQL, MariaDB, PostgreSQL)	Yes
Email accounts and mailbox contents	Yes
DNS zones	Yes
SSL certificates	Reissued free on new server
Server configuration (php.ini, .htaccess, etc.)	Yes

What to prepare before requesting a migration

Order your Cloud Cube first: we need an active destination server before we can start. Order at remarkablecloud.com/products/cloudcubes.

Gather your current server credentials: root SSH access or WHM/DirectAdmin/Plesk admin access to the source server. We need read access to copy your data.

Note your current DNS TTL: lower it to 300 seconds (5 minutes) 24 hours before the migration. This minimizes DNS propagation time during the cutover.

Identify any custom configurations: non-standard cron jobs, custom Apache/Nginx configs, firewall rules, or third-party integrations that might need manual attention.

How to request your migration

1. Log into the client area at manager.remarkablecloud.com
2. Go to Support → Open New Ticket
3. Select department: Technical Support
4. Subject: Migration Request: [your domain or server name]
5. Include: your source server IP, access credentials, and your new Cloud Cube’s IP

Our team will contact you to schedule the migration.

What happens during the migration

1. Initial copy: we copy all data from your old server to the new one. Your old server keeps running: nothing is disrupted
2. Verification: we verify all sites, databases, and email are working correctly on the new server
3. DNS cutover: we update your DNS to point at the new server (or guide you through it if DNS is managed externally)
4. Final sync: any changes made on the old server during the migration are synced to the new one
5. Confirmation: we confirm everything is working before considering the migration complete

Because we copy data before changing DNS, most migrations have zero or near-zero downtime. The brief DNS propagation window (seconds to minutes with a low TTL) is the only period where some requests might still reach the old server.

After the migration

Once DNS has propagated to the new server:

• Test thoroughly: check all websites, email sending and receiving, database connections, and any custom scripts
• Keep the old server running for 48-72 hours as a safety net while DNS fully propagates
• Cancel the old server once you’re confident everything is working on the new one
• Update any hardcoded IPs in your applications, firewall rules, or third-party service whitelists

Migrating specific platforms

cPanel to cPanel

The fastest migration type. We use WHM’s built-in transfer tool for a complete 1:1 copy including all account settings, packages, and reseller configurations.

Any panel to RemarkablePanel

We migrate files and databases. Email is re-provisioned on the new panel. A brief email re-configuration period is normal.

WordPress migration

We migrate the database and files, then update wp-config.php with the new database credentials. No WordPress reconfiguration needed.

Custom Linux server

We copy files via rsync, export and import databases manually, and replicate your service configuration. More planning required: discuss specifics in your support ticket.